Potmasters ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order or contact our team.
Information we collect
When you create an account, place an order or reach out to support, we collect details such as your name, email address, phone number, delivery address and order history. Payment information is handled directly by our payment processor, Paystack, and we do not store your card details on our servers.
How we use your information
We use this information to process and deliver your orders, respond to enquiries and support tickets, improve our menu and service, and send you updates about your orders. We may also use your email address to share promotions if you have signed up for our newsletter, and you can unsubscribe at any time.
How we protect your information
We take reasonable technical and organisational measures to keep your personal data secure, including restricting access to customer data to staff who need it to do their jobs.
Your rights
You can review or update your personal details at any time from your Profile page, and you may request that we delete your account and associated data by contacting us at potmastersrestaurant@gmail.com.
These terms govern your use of the Potmasters website and your orders placed with us for pickup or delivery within Akure and surrounding areas.
Placing an order
Orders placed through our website are confirmed once payment has been successfully processed. Menu prices, availability and delivery times are subject to change without prior notice, and we reserve the right to decline or cancel an order, for example where an item has gone out of stock after your order was placed.
Delivery and pickup
Delivery times given at checkout are estimates and may vary due to traffic, weather or order volume. For pickup orders, please arrive within the confirmed time window as food quality cannot be guaranteed for orders collected significantly late.
Cancellations and refunds
Orders can be cancelled free of charge before we begin preparing them. Once preparation has started, cancellations may not be possible. If there is an issue with your order, such as a missing or incorrect item, please report it through Support within 24 hours so we can make it right.
Account responsibility
You are responsible for keeping your account login details confidential and for all activity carried out under your account.
We take the security of your account and payment information seriously.
Payments
All online payments are processed securely through Paystack, a PCI-DSS compliant payment provider. Your card details are entered directly on Paystack's secure checkout and are never transmitted to or stored on Potmasters' own servers.
Account security
We encourage you to use a strong, unique password for your Potmasters account and to avoid sharing your login details with anyone. If you suspect unauthorised access to your account, please contact us immediately at potmastersrestaurant@gmail.com or +234 906 545 9068 so we can help secure it.
Reporting a security concern
If you believe you have found a security vulnerability affecting our website or customer data, please report it to us directly rather than testing it against live customer accounts, and our team will investigate promptly.